Thursday, December 7, 2017

3rd Day of Christmas – Home Health Care

I really wanted to write about these folks last, but I just couldn’t wait.  When we found out we were headed out of the CICU and down to the TCC (Transitional Care Center) in Cincinnati, we were told that we needed to hit the ground running for home care.  We had no idea how much of a pain in the butt it’d be to 1) find a company that could support a child with a trach & ventilator w/in our insurance network, and 2) find one of those rare companies that met the 1st requirement and actually had available nurses.  YIKES!  Literally, we spent three months working this out and only came home with 40 of our 110 approved hours/week covered.  It’d be almost five more months at home before we’d be able to fill in most those precious nursing hours.

When our nurses in the TCC spoke with us about home health hours, I told them how scared I was to have someone awake in my house around the clock.  Someone awake while you slept.  Someone in your home while you were gone.  That takes a ton of trust in and of itself… let alone adding the stress of them caring for your very fragile child and handling situations in a home setting that would send everyone else to the ER - all without losing your mind.  This was one of our biggest hurdles in Ellie’s care.  So let’s dive into the story:

3/20/15 – After months of work and tireless training, weeks of delays from insurance and home care companies, and meetings with a medical supply provider, we were finally approved to go home with Ellie.  We had already contacted our utility companies to let them know we had a vent-dependent child in our home and we made contingency plans for power outages.  We’d made calls to the Sheriff’s office and local emergency response teams to make sure they knew our situation, as well.  We had a plan in place if we needed to be squaded out and had more medical equipment in our small home than exists in some countries.  We were ready-ish.

3/21/15 – After sleeping in my own bed for the first time in four months, I was awake early to meet our 1st home health nurse – Rae, from Highpoint Home Health.  My anxiety was in full force as she came through our door, looked down at Ellie, and tried her best to have some sort of composure as I trained her.  After about two hours, I was sobbing in the kitchen because I just couldn’t let someone else do this.  But I had to.  I needed to work – I needed to care for the boys – I needed a chance to take a break.  A while later, I told Rae about this breakdown I had in the kitchen and found out that she walked through our door, saw Ellie’s coloring and her oxygen saturation sitting around 70% and thought, “these people should not be at home”.  So on that first day, we each had our own private moments of panic.  She kissed a picture of Ellie every night and prayed that she’d be okay in the morning – then prayed all the way to work each day that Ellie would make it through her shift.  I’m telling ya, those first few months at home were scary!

We’d go on to have Rae in our house for 5 days, then have 2 days off, then 12 straight.  On her days off, we’d have subs fill it.  This was hit and miss.  We had one nurse that never showed up when she was on the calendar… and one that I had to call the company and say, “Never send that woman to my house again!”  She was inappropriate on all levels and should NEVER work in peds.  Fortunately, we had Rae.  We loved Rae.  She was always there for her shift, she played games with the boys, she worked on sign language every day, and she was overall a lovable person!  Earlier this year, as Ellie was getting closer to decannulation, Rae and I had many talks about her future.  In home health, when you’re taking care of a vent-dependent child, it’s rare that the situation has a happy ending.  And after experiencing many other tragedies, Rae wanted to get out of home care with a positive experience – Ellie.  So she moved on last spring to another job.  We miss her, for sure!

I think this is my favorite picture of Ellie & Rae.  Rae came to see Ellie in the hospital when Ellie was fighting a nasty infection.  We have a lot more pics below.

After that first day, and as we got more and more comfortable with having other people in our house around the clock, other concerns came up that we didn’t think about before.  If you have to yell at your kids – someone else is in your house.  If you fight with your husband (or God forbid, have any intimacy at all) – someone else is in your house.  If you want to go out with friends or family and do not want to leave Ellie at home, you’re bringing your nurse along.  They're there when your kids open gifts from Santa... as they do their egg hunt on Easter.  They hold your child while you watch fireworks on the 4th of July and through the craziness of family get-togethers.  You spend more time with nurses than with your spouse or any other family member.  They become family.  We’re used to this now – but it was a big adjustment.  There is no walking through your house in a towel and if you don’t sleep fully clothed, you’ll have to adjust for that before walking to the bathroom or answering that knock on your bedroom door in the wee hours (don’t judge me, folks).  As my friend, Julie, put it, "sooo... you can't walk around braless?  Deal breaker."  Haha!

About a month and a half later, we were finally able to hire another nursing company.  We now had a full time day shift nurse and a full time night shift nurse – each working for a different company.  Gone were our days of taking turns laying on the floor/couch next to Ellie as she slept.  We were finally able to sleep in our bed again.  Danelle was the only night nurse we’d ever had.  She came highly recommended from a family we knew and upon meeting her, I had no doubts that she was the perfect, trustworthy person to have in that position.  There were nights when Ellie would wait for Danelle by the back door, falling asleep there, even.  If Ellie was awake when Danelle would come on shift, Ellie would light up when she heard that door open.  She’d clap and slide off my lap, throw her hands in the air for Danelle to scoop her up.  Ellie loved Danelle (as did we).

I'm totally bummed that this is the only picture I have of Danelle & Ellie (although I love this shot)... I guess that's what happens when the shift is 10p-6a and I'm ready for bed.  They're watching fireworks here.  Sorry, Danelle.

It was at about this time that I started to realize that for as much anxiety I had going into this arrangement, nurses had at least as much on their end, too.  They walk into very questionable family situations and all levels of cleanliness.  They care for families who have the full spectrum of abilities and sometimes very little hope for a positive future.  Their job is hard, y’all.  REALLY hard.  But they continue to care, they continue to love, they continue to push forth despite all odds because they love what they do.  This has been our experience, at least – we’ve had an amazing experience with home care (aside from the few no-shows and impossible personalities that I had to call and take off our schedule). 

In August of 2015, we still had a part-time shift open on our schedule and if we didn’t fill it soon, the state would likely strip those hours away.  We needed some evening help and we needed some weekend help.  Ellie simply couldn't go out of the house for months on end, and because our two covered shifts covered bedtime and my work day, I would have to go grocery shopping in the middle of the night if I couldn't bring Ellie.  I reached out to our care manager with the Ohio Home Care Waiver and had her place an ad for private duty nurses.  This was especially scary.  Private duty nurses do not have a supervisor or company you call if things aren’t going well – I’d have to call our care manager directly.  I looked through several resumes until I found one that looked promising.  The nurse’s name was Olurin Olaleye.  I scheduled an interview and waited for her – Rae and I had prepared questions for her.  When a man walked up to my door, I was a little shocked.  He introduced himself and said, you can call me David.  Whew!  Okay.  David is originally from Nigeria and has a thick accent that was hard to muddle through on my end during the interview.  We were impressed, nonetheless, and David was hired.  Our boys were fascinated with his accent and his deep, dark skin.  They’ve asked many innocent (albeit uncomfortable) questions over the years – usually relating to his skin color or asking him to speak in his native tongue – which is amazing!  Ellie absolutely adores David, too.  She pats his head and dives into his arms.  She plays soccer with him and pushes his buttons with her ornery games.  Finally, we had filled 101 hours/week and we had a full staff – a regular staff.

David helping Ellie with her gingerbread house last year.

We’d have this same staff of three nurses (yes, we know how incredibly lucky we are in this regard) for about 20 months.  This is when Rae was headed out of home care and we’d be transitioning a new nurse into her position.  First, there was one who came part time and was absolutely terrified of Ellie’s complex needs.  In all reality, Ellie is MUCH less complex than she had been a few years ago, but this poor woman was stressed to the max on a daily basis.  Keeping up with Ellie was not what she was used to.  That nurse fell through and we’d wait a bit for Rae to train a new nurse.  When the new nurse came to the door (earlier than Rae that day), I opened it and said, “Hello, this is Ellie” as I showed her this two-year-old wrecking ball.  Later that day, Rae said that this new nurse, Melody, knew she was walking into a peds case, but had no idea how old the patient was or that the patient had a trach.  Nice surprise, I’m sure!

So, late this spring, Melody started at our house.  Ellie didn’t take long to warm up to her.  Melody works with Ellie on words, letters, numbers, and colors, helps her with sign language, and helped her with therapies until we were through Early Intervention.  Melody is my sanity most days – poor Melody – and she is absolutely amazing at making Ellie’s hair look adorable.  Seriously, if you see Ellie on a weekday, that cute hair is not a product of my talent – that’s all Melody!  Ellie’s mornings are full of laughter upstairs and she’s showing Melody just how sassy she can be some days.  The boys adore Melody, too… as they have all of our regular nurses.

Melody helped me (and by that I mean she did most of it) get 
Ellie ready for her preschool Halloween parade.

This journey is far from easy… having people in your home every day has challenges, certainly, but there is much beauty on this road, too.  We have had bumps along the way – near misses and close calls – trips to the ER with a nurse in the back next to Ellie keeping close tabs on her.  Days when bad news pours out of my eyes and down my cheeks and these nurses try to put me back together.  Trips to countless clinic visits where the doctor extends a hand and says, “and you are?” to my sidekick.  And then there are the looks in public I get when I’m out with the kids and David… yeah, shut it public... assume whatever you want!  While I look forward to the day when we no longer need nurses in our house, I truly love all of these people dearly and know that they’ve made an incredible impact on our lives.  They make my job possible (like… my actual job, but my parenting, too).  They make sure that Ellie gets the things she needs – attention, therapy, play, medical care, personal care – each and every day (well, except Saturdays), and I’m eternally grateful.

Don’t for a second think that I’m forgetting our newest nurse… but you’re all already super familiar with him.  Yes, in July, when Danelle left to pursue a career at Dayton Children’s (woot, woot - excited for her), Brandon filled the shoes of our night nurse.  He went to work for the company that Danelle worked for (Maxim) and adjusted the hours to work with his already busy schedule.  This meant that Brandon would now be doing more of the care than before (because, of course, Danelle was doing a ton).  Ellie happens to love her time with Daddy each week, too.  This also freed us up to stay out later some nights – since we didn’t have to be back home before 10pm.  And let’s be honest – I no longer have to worry that someone is going to knock on my bedroom door at 3am and I’ll answer in my undies and a t-shirt.  That’s a win, right?

How can she not love her newest nurse?

Thank you for sticking with these long posts… I’m hoping that Ellie doesn’t have as many caregivers as she gets older, and I know that when I look back on these 12 Days of Christmas posts, I’ll again remember exactly how big this army is that cares for her.

Let’s not forget the other staff that keeps this all running:
From High Point: Tiffany, Sarah, Carol, Kathy (this is who Rae and Melody work(ed) for)
From Maxim: Janet, Linda, Charles, Jen, Jennifer (this is who Danelle and Brandon work(ed) for)
Ohio Home Care Waiver: we’ve had several Care Managers through the years, but Jolene is taking care of us now and she’s fabulous.

Our pediatrician and specialists also work closely with home care to make sure we have all that we need.  Before we’ve even touched our DME, we’re already talking about at least fifteen people involved in this chunk of our care team.  And they all need updates on any and all changes in Ellie's care/status.  That alone make discharge planning rough on me.


Rae, Lance, and Ellie on the tablet at our old house

Ellie had just learned to sit.  Rae is admiring her progress!

 David and Ellie cuddling

 Rae & Ellie at a Halloween party last year

Melody and Ellie after lunch this summer

David taking Ellie on a 4-wheeler ride

David came to Children's one day to feed Ellie lunch and give me a break

Melody came, too... giving me some much-needed company.
A two-year old is much harder to handle in a cage/crib than a baby.

Ellie is learning how to use all of this thanks to her nurses.

Checking out David's stethoscope 

Daddy doing Ellie's bath, care, and hair on his first week on the schedule - of course this was NOT his 1st time giving her a bath or drying her hair... it was just too cute not to photograph!

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